MICHAEL KORS - SALES SUPERVISOR

The Sales Supervior is responsible for achieving personal and store sales goals, coaching and leading theteam to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.

Major Responsibilities include but are not limited to:

People

• Inspire, lead and coach the store team to create a culture of performance delivery and accountability
• Support the Management Team in training and developing the store team as well as onboarding new joiners
• Provide feedback to support Management Team in evaluating and boostig performance of each Jet Set Ambassador
• Ensure image and grooming standards are aligned with brand policy
• Practice and role model the company behaviors, ensuring effective use of the behavior tool kit

Service

• Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer
• Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels
• Proactively manage client database and utilize information to increase sales
• Maintain floor presence and lead by example through elevated customer experience and Service Leading
• Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest

Sales

• Meet and exceed sales goals holding self and team accountable for the results
• Analyze reports, and develop action plans to ensure expectations are met or exceeded
• Track and communicate business results and opportunities, driving sales and product knowledge
• Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively

Operations

• Support Management Team to ensure store maintenance and auditing program is aligned to Brand standards

• Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with SM, ASM and LPRM
• Collaborate with DVM to implement and maintain all visual merchandising directives and ensure execution of effective strategies
• Ensure all the Company Communication Platforms are used effectively and relevant actions taken

Job Requirements:

• Relevant proven retail and management experience with a fast-paced retailer
• Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience

• Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism
• Proficiency in Retail Math, KPIs and Microsoft Office
• Fluent English

We are an Equal Opportunity Employer M/D/F/V

Interested in? Please, send your CV in English: [email protected]

Disclaimer: The above mentioned offer is published on behalf of the brands trading in Wrocław Fashion Outlet. Wrocław Fashion Outlet takes no responsibility nor provides any guarantee on the accuracy of the offers. For any questions please contact the brands directly (contact details in the above-mentioned offer).

Wyłączenie odpowiedzialności: Powyższa oferta jest opublikowana w imieniu sklepów prowadzących sprzedaż we Wrocław Fashion Outlet. Wrocław Fashion Outlet nie ponosi odpowiedzialności za treść ofert ani nie gwarantuje prawidłowości danych w nich zawartych. W przypadku jakichkolwiek pytań prosimy o kontakt bezpośrednio ze sklepami (dane kontaktowe można znaleźć w powyższych ofertach).